Marina Facilities

At Town Quay, we've provided everything you'd want from your marina. If you need any help with any of our facilities, please ask.

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General Facilities
Marina Regulations
Marina Safety
Pontoon Services
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Berthing Assistance

Our team are available from 7am to 11pm in the summer and 7am to 10pm in the winter to help you enter or leave your berth. Please contact us on VHF channel 80 or call 023 8023 4397.

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Car Parking

Dedicated marina car park spaces are provided free of charge for you, your guests and contractors.

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Cash Point

A cash point is located in Red Funnel’s Terminal 2 and next to the local Co-op.

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Contractors

Berth holders may invite bona fide tradespeople on site to repair or maintain their boat. Please notify us prior to the contractor’s arrival. All contractors must sign in at the marina office prior to commencing work, providing details of their third party liability cover, and sign out after completing the work. For security reasons, we will not issue boat keys to contractors, unless we've received your permission to do so.

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Customs

If you're arriving from or travelling to any non-EU country, including the Channel Islands, you must complete customs form C1331, which are available from the marina office.

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Drop off/Pick up

To collect or drop off people in the marina (less than a 30 minute stay), we ask for a donation to our charity of the year The Rainbow Trust.

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Electricity

Electricity is supplied to all berths. The cost of electricity for annual berth holders and visitors is included in the berthing fee.

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Fishing

In the interest of all boat users, fishing is prohibited in the marina.

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Fuel

Please enquire at the office if you wish to fuel your boat.

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Gas

Calor and camping gas bottles can be exchanged at the marina. Please enquire in the office.

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Ice

Bags of ice can be purchased from the marina office.

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Keys

Berth holders and visitors leaving vessels at the marina are required to leave a set of keys with the marina office in case of an emergency. Keys will only be released to the named owner or pre-arranged friends or contractors.

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Laundry Room

A token-operated washing machine and drier is available to all marina users, along with ironing facilities. Tokens available from the marina office.

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Mail

We're happy to receive post on behalf of customers. Incoming mail will be kept in the office for a maximum of 45 days. If you provide us with notice, we will also receive parcels. While we're happy to accept large items, such as sails and outboards, on your behalf, we would appreciate prompt collection. This service is provided in good faith and we do not accept liability for lost or damaged parcels or mail.

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Marina Reception

The marina office is manned from 7am to 11pm in the summer and 7am to 10pm in the winter. The marina staff can be contacted on 023 8023 4397 or 07764 293 588.

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Ocean Safety

The marina office is an official Ocean Safety Drop off / Collection point for life rafts, life jackets etc.

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Pets

Please keep pets on a lead at all times when on the marina. Do not allow them to foul the pontoons or annoy fellow berth holders. Dogs should be exercised away from the marina.

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Public Slipway

The public slipway can be accessed at all times, but launch and recovery is tide dependant.

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Sea Safe

The marina office is an official Sea Safe Drop off / Collection point. Sea Safe will collect, examine and advise service costs, service and return.

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Security

CCTV cameras cover berths, car parks and the shore-side. Security patrols are performed throughout the day and night.

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Showers and WCs

Our shower facilities include family size shower/changing rooms with baby changing facilities, heated towel rails, hair dryers and GHD straighteners.

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Travel Services

Town Quay transport links include the Hythe Ferry, Red Funnel’s Red Jet service to the Isle of Wight, a Quay Connect bus running to the city centre, West Quay Shopping Centre and Southampton Central Railway station. Taxis operate from the Quay throughout the day and night.

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Trolleys

A selection of trolleys are available from the trolley park adjacent to the marina gangway. Please be considerate to others by returning the trolleys in a clean state after use.

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Twitter and Facebook

Keep up to date with news and events by following us on Twitter and Facebook.

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VHF Radio

The marina maintains a continuous listening watch on Channel 80 – call sign, Town Quay Marina.

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Water

Water is supplied without charge to all berths.

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Weather Forecasts

Local weather forecasts are displayed daily in the marina reception and on the marina notice board. Please ask at reception for any other forecasts you require.

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Wifi

Wifi is free to use. Ask at reception for the password.